Contact information

Refund Policy — Lane & Aston

Last updated: 26/07/2026

We have a general return policy of 14 days: you have 14 days after receiving your item to request a return.

The item must be in the same condition you received it, unworn, with the original tags attached, and in its original packaging with the SKU tag visible. You'll also need the receipt or proof of purchase. We do not offer direct exchanges: if you'd like a different size or color, return the original item and place a separate new order.

To start a return, contact us at Admin@laneaston.com Returns must be sent to the following address:

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If your return is accepted, we'll send you a shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Timeframes by region

United States

14 days from receipt of the item.

European Union and United Kingdom

In accordance with EU and UK consumer protection regulations (Consumer Contracts Regulations 2013 / Consumer Rights Act 2015), you have the right to withdraw from your purchase within 14 days of receipt, without needing to provide a reason. Our general 14-day policy meets this legal minimum.

Orders outside the United States

For orders shipping outside the U.S., returns are evaluated on a case-by-case basis, as our logistics have limited reach to process them through that channel. If an item arrives defective, damaged, or incorrect, we will always resolve it — write to us at [FILL IN EMAIL] with photos of the product and we'll offer a solution (refund or reshipment). For returns due to change of mind or sizing on international orders, contact us as well: we evaluate each case based on destination and will confirm whether it's possible.

Asia

Minimum legal return periods vary by country. We apply our general 14-day policy as a minimum, subject to the case-by-case evaluation noted above for orders outside the U.S., unless local legislation in the destination country requires a longer period, in which case that regulation prevails.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Exceptions / non-returnable items

We do not accept returns on: swimwear, form-fitting bodysuits, intimates, jewelry, face masks, beauty/personal care products, perishable goods, custom or made-to-order items, hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards. These categories are considered final sale.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return without receiving your refund, please contact us at  Admin@laneaston.com

Contact

Admin@laneaston.com