Política de envío

Shipping & Customs Policy

Effective Date: August 20, 2026

Website: laneaston.com

Brand: Lane & Aston

At Lane & Aston, we are committed to delivering your order safely, promptly, and in pristine condition. To ensure a premium experience from checkout to delivery, all orders are shipped internationally via our trusted global logistics partners, DHL Express and FedEx.

1. Shipping Rates & Delivery Times

Shipping costs are calculated automatically at checkout based on your delivery address, package weight, and chosen carrier.

Domestic Shipping: 2 to 4 business days.

International Express Shipping (DHL / FedEx): 3 to 7 business days worldwide.

Order Processing Time: Orders are processed and dispatched within 24 to 48 business hours following payment confirmation. You will receive an automated email containing your official tracking number as soon as your package leaves our facilities.

2. Real-Time Order Tracking

All shipments include real-time tracking services provided by DHL or FedEx. Once your order has dispatched:

You will receive a direct tracking link via email.

You can manage delivery preferences, signature requirements, or reschedule delivery directly through the carrier’s portal (DHL On Demand Delivery or FedEx Delivery Manager).

3. Customs, Taxes, and Import Duties (DDU)

International Orders: All international shipments are delivered on a DDU (Delivered Duty Unpaid) basis unless specified otherwise at checkout.

Import Taxes: Local customs duties, import taxes, or administrative fees may be assessed by your destination country's government upon arrival. These charges are not included in the product price or shipping fee paid at checkout and remain the sole responsibility of the recipient.

Customs Clearance: DHL and FedEx facilitate customs clearance; however, any delays caused by local customs inspections are beyond our control.

4. Package Security & Signature Required

To protect your luxury items:

All high-value shipments require a direct signature upon delivery.

If a package is marked as delivered by the carrier with a valid signature, Lane & Aston is not responsible for lost or stolen packages post-delivery.

5. Undeliverable Packages & Address Errors

Please ensure your shipping address, phone number, and email are accurate during checkout. If a package is returned to us due to an incorrect address or refusal to pay local customs duties, the cost of return shipping and any incurred fees will be deducted from your refund.

6. Support & Inquiries

For questions regarding shipping status or logistical assistance, please reach out to our team at shipping@laneaston.com.